Partner Program General Terms & Conditions

1. Scope of Terms & Conditions

These Line Capital Partner Program Terms & Conditions (“Terms & Conditions”) apply to each Partner Program Agreement entered into or to be entered into between Servicer and Partner from time to time (each a “Partner Program Agreement”).  Capitalised terms that are not otherwise defined in these Terms & Conditions shall have the meaning given to them in the applicable Partner Program Agreement.

2. Marketing Materials

In conjunction with referring Prospects to Line Capital Group, Partner shall have the authority to provide such Prospects with a high‐level product description, sales and marketing brochures, and other marketing materials, in each case, for the LCL Products as supplied to Partner by Line Capital Group or specifically approved by Line Capital Group in writing (the “Marketing Materials”). Partner shall have no right to make any amendments, supplements or modifications to such Marketing Materials.  

Partner acknowledges and agrees that Line Capital Group owns all rights, title and interest in the Marketing Materials and that Partner has no right to use or otherwise deal with the Marketing Materials in a manner which is not consistent with the terms of the Partner Program Agreement and/or these Terms & Conditions.

3. Obligations of the Partner

At all times throughout the duration of the Partner Program Agreement, Partner will at its own cost and expense:

3.1. Industry Knowledge

Maintain sufficient knowledge of the industry and products competitive with the LCL Products so as to be able to explain in detail to Prospects the differences between the LCL Products and competing products.

3.2. Information

Upon request by Servicer, Partner shall discuss each Prospect in detail with Servicer and shall provide Servicer with all relevant non‐confidential information it has regarding each Prospect and the relevant commercial market conditions.

3.3. No Guarantees

Partner shall not make any representation, warranty, indemnity, claim, commitment or guarantee to any person actually, apparently or impliedly on Line Capital Group’s behalf or concerning LCL Products that are in addition to or inconsistent with any then-existing representation, warranty, indemnity, claim, commitment or guarantee in the Partner Program Agreement, these Terms & Conditions or any other written documents provided or made available by Line Capital Group to Partner that concern or relate to the LCL Products.

3.4. Compliance 

Partner shall comply with (i) all applicable policies and procedures of Line Capital Group as in effect from time to time and as communicated to Partner (ii) all directions and instructions from Line Capital Group to Partner concerning the matters contemplated by the Partner Program Agreement and these Terms & Conditions, and (iii) all applicable law and in a manner which is consistent with good business practice and reflects favorably at all times on the LCL Products and the good name, goodwill and reputation of Line Capital Group.

3.5 Further Assistance

Partner shall provide such other assistance as Servicer may from time to time reasonably request.

4. Obligations of Line Capital Group

4.1. Marketing Information

From time to time Servicer shall supply Partner with Marketing Materials to enable Partner to perform its duties and obligations under the Partner Program Agreement and the Terms & Conditions.

4.2. Acceptance

Servicer may, in its sole discretion, either accept or decline any Prospect submitted by Partner by granting such Prospect LCL Products.

5. Terms of Sale

Line Capital Group shall determine the terms and conditions (including pricing) pursuant to which it shall offer LCL Products to Prospects, provided, however, that such LCL Products shall be provided pursuant to Line Capital Group’s standard form of agreement for such LCL Product (a copy of which will be delivered to Partner upon request) together with any changes thereto as may be agreed to by Line Capital Group and such Prospects (collectively, the “Loan Documentation”).  Partner shall not negotiate or offer to negotiate any terms of the Loan Documentation on behalf of Line Capital Group.

6. Partner Portal Terms of Use

6.1. Introduction

Line Capital Group’s Partner Portal (the “Portal”) access is provided by Line Capital Group and available only to entities and persons over the age of legal majority who can form legally binding agreement(s) under applicable law.

6.2. Scope of Terms of Use

The terms of use set out in this Clause 6 shall govern use of the Portal and all applications, software, data, information and services (collectively, “Portal Services”) available on the Portal, except to the extent such Portal Services are subject to a separate agreement. Line Capital Group grants to Partner a limited, non-transferable, non‐sublicensable, revocable license to (a) access and use only the Portal and Portal Services only in the manner presented by Line Capital Group, and (b) access and use the Line Capital Group computer and network services offered within the Portal (the "Line Capital Systems") only in the manner expressly permitted by Line Capital Group.  Except for this limited license, Line Capital Group does not convey any interest in or to the Line Capital Systems, information or data available via the Line Capital Systems (the “Information”), Portal Services, Portal or any other Line Capital property by permitting Partner to access the Portal.

6.3. Modifications

Any aspect of the Portal may be changed, supplemented, deleted or updated by Line Capital Group without notice or consent of Partner, at the sole discretion of Line Capital Group.

6.4. Privacy Policy

The Line Capital Group Privacy Policy (which can be accessed by clicking here) governs the use of personal information collected from or provided by Partner at or through the Portal. With respect to any individual whose personal information is provided by Partner to Line Capital Group, Partner represents to Line Capital Group that Partner has obtained all necessary consents for the processing of such personal information contemplated by the services Line Capital Group is using and by the Line Capital Group Privacy Policy.

6.5. Restrictions on Use of the Portal

In addition to other restrictions set forth in these Terms & Conditions, Partner agrees that:

(a) Partner shall not disguise the origin of information transmitted through the Portal.
(b) Partner will not place false or misleading information on the Portal.
(c) Partner will not use or access any service, information, application or software available via the Portal in a manner not expressly permitted by Line Capital Group.
(d) Partner will not input or upload to the Portal any information which contains viruses, Trojan horses, worms, time bombs or other computer programming routines that are intended to damage, interfere with, intercept or expropriate any system, the Portal or Information or that infringes intellectual property rights of another.
(e) Certain areas of the Portal are restricted.
(f) Partner may not use or access the Portal or the Line Capital Systems or Portal Services in any way that, in Line Capital Group’s judgment, adversely affects the performance or function of the Line Capital Systems, Services or the Portal or interferes with the ability of authorized parties to access the Line Capital Systems, Services or the Portal.
(g) Partner shall not frame or utilize framing techniques to enclose any portion or aspect of the content or the information, without the express written consent of Line Capital Group.

6.6. Termination

Partner agrees that Line Capital Group, in its sole discretion, may terminate or suspend Partner’s use of the Portal, the Line Capital Systems, Information and Services at any time and for any or no reason in its sole discretion, even if access and use continues to be allowed to others. Upon such suspension or termination, Partner shall immediately (a) discontinue use of the Portal, and (b) destroy any copies Partner may have made of any portion of the information received from Line Capital Group. Accessing the Portal, the Line Capital Systems, Information or Services after such termination, suspension or discontinuation shall constitute an act of trespass. Partner agrees that Line Capital Group shall not be liable to Partner or any third party for any termination or suspension of Partner’s access to the Portal, the Line Capital Systems, Information and/or the Services.

7. Qualified Transactions and Remuneration

7.1 Qualified Transactions

To be eligible for payment by Servicer of Remuneration in accordance with the Partner Program Agreement and these Terms & Conditions, a Prospect must be registered, accepted and validated in respect of a successful referral of an LCL Product in accordance with this Clause 7.1 (“Qualified Transaction”) and the other criteria set out in Clause 7.2 shall also have been met. 

Partner must register each Prospect with Line Capital Group using the partner tools Line Capital Group provides through our Portal. To register a Prospect, Partner must provide at least the following information about each Prospect: contact first name, contact last name, email, team size, URL and company name.  Line Capital Group generally will accept a Prospect who, in its reasonable determination: (i) is a new potential customer; (ii) is not, at the time of submission or sixty (60) days prior, one of Line Capital Group’s pre-existing customers, involved in an active sales process, or any of Partner’s affiliates.  Notwithstanding the foregoing, Line Capital Group may choose not to accept a Prospect, in its sole discretion. A Prospect is not considered valid: (i) if it is not registered, (ii) if it is not accepted, (iii) if it is expired, (iv) if it exceeds the registered capacity limits or other applicable limits, or (v) after the Partner Program Agreement has expired or terminated. Once the valid Prospect is registered, accepted and validated, Line Capital Group will, at its own sole discretion, enter into the relevant Loan Documentation with such Prospect.

7.2 Payment of Remuneration

In consideration of the services provided by Partner to Line Capital Group in accordance with the Partner Program Agreement and these Terms & Conditions, Servicer will remit the applicable Remuneration payment within thirty (30) days following the end of the month during which the Prospect draws down on the LCL Product in accordance with the Loan Documentation under a Qualified Transaction.

All payments by Line Capital Group in accordance with this Clause 7.2 shall be made by way of wire transfer and it is Partner’s responsibility to ensure that it has provided Line Capital Group with the most up-to-date and correct information to facilitate the transfer.

Remuneration payments shall be paid in the lawful currency of New Zealand and are subject to all applicable governmental regulations and rulings, including withholding or deduction on any commissions generated by Line Capital Group’s payments system provider.  Partner is solely responsible for payment of any taxes imposed or incurred in connection with any Remuneration payments.

For all purposes of the Partner Program Agreement and these Terms & Conditions, “Remuneration” means, in respect of any Loan Documentation in connection with the a Qualified Transaction (i) an amount equal to two (2%) percent of the amount drawn down under the relevant Loan Documentation, and (ii) an amount equal to one (1%) percent of the amount drawn down under any subsequent Loan Documentation entered into between the same Prospect and Lender.  

Line Capital Group reserves the right to change the amounts and percentages referred to above from time to time in its sole discretion by notice in writing to Partner.

7.3 Exceptions

Partner will receive no consideration for (i) any services, support, or other fees collected by Line Capital Group or (ii) any fees of any kind related to the Loan Documentation.  Except as provided herein, Partner shall not be entitled to any fees or payments by Line Capital Group with respect to a Prospect under a Qualified Transaction, regardless of (a) the terms of the applicable Loan Document relating to such Qualified Transaction, (b) any renewal of such Loan Documentation relating to such Qualified Transaction, or (c) whether Line Capital Group enters into subsequent Loan Documentation or other agreements with such Prospect.  

No Remuneration shall be paid (a) if Partner provides to Line Capital Group any incorrect or misleading information about the Prospect or fails to supply a referral form, (b) for any Prospect that is a then‐current customer or was previously a customer of Line Capital Group or its affiliates, (c) for any Prospect with whom Line Capital Group or its affiliates had substantive contact prior to Partner’s submission of a referral form for such Prospect, (d) if a Prospect does not execute Loan Documentation with Line Capital Group for the provision of LCL Products within one (1) month after Line Capital Group’s receipt of a referral form pertaining to such Prospect, or (e) for the provision of any services or products other than the LCL Products.

7.4 Payment upon Termination

Following termination of the relevant Partner Program Agreement, Line Capital Group shall pay Partner the Remuneration for any Prospects earned on or before the effective date of termination. Except as provided in this Clause 7, Line Capital Group shall have no obligation to pay Remuneration to Partner after the effective date of termination.

7.5 Expenses

Partner shall be responsible for all expenses incurred by it in connection with the implementation and performance of its duties and obligations under the Partner Program Agreement and these Terms & Conditions, including, but not limited to: expenses incurred in fulfilling its duties and responsibilities as provided in the Partner Program Agreement and these Terms & Conditions; compensation, bonuses, and benefits, if any, for its personnel; costs and expenses associated with establishing and maintaining its sales organization and offices; advertising, promotion expenses; and any and all taxes, fees, duties, tariffs, or charges which may be imposed on Partner under applicable law.

7.6 Multiple Referrals

In the event that two or more authorized representatives of Line Capital Group, for any reason whatsoever, claim a Remuneration for the same Prospect, Line Capital Group reserves the right to award the Remuneration to one of the representatives or to divide the Remuneration among the representatives in such proportions as Line Capital Group shall determine to be equitable, and its decision to do so and the manner in which it does shall be final and binding on all parties involved. In no case shall the total amount of Remuneration paid with regard to any such Prospect exceed the maximum Remuneration that could be earned if only one representative were responsible for the Prospect.

8. Trademarks, Materials

Subject to the terms and conditions in the Agreement, Line Capital Group hereby grants, and Partner hereby accepts, a non‐exclusive, non‐transferable, non‐sublicensable, non‐assignable, royalty‐free license to use any name, logo, tagline, or other designation displayed on any display screen within the materials (“Line Capital Marks”) solely for purposes of marketing the LCL Products to Prospects as further described herein; provided, however, that Partner shall provide Line Capital Group with samples of each use of Line Capital Marks prior to such use and shall refrain from all uses that Line Capital Group informs Partner are detrimental to Line Capital Group’s investment in such Line Capital Marks. Logos and Marketing Materials (including all components, subsequent versions, modifications, corrections, and enhancements thereof made available by Line Capital Group hereunder) are deemed “Materials” as defined in the Agreement.

9. Ownership, Publicity

As between the parties, subject to any license expressly granted by Line Capital Group under the Partner Program Agreement and these Terms & Conditions or an addendum, Line Capital Group and its suppliers will retain all right, title, and interest in and to the Line Capital Marks, Line Capital Group Confidential Information (defined below), and the Materials, including all modifications to or derivative works of the foregoing and all intellectual property and proprietary rights incorporated into or related to the foregoing (collectively, “Line Capital IP”). All rights not expressly licensed by Line Capital Group under the Partner Program Agreement and these Terms & Conditions are reserved. Partner will not directly or indirectly obtain or attempt to obtain at any time any right, title, or interest by registration or otherwise in or to the Line Capital Marks.

Partner acknowledges that the goodwill associated with the Line Capital Marks belongs exclusively to Line Capital Group and, upon request, Partner will modify or cease its use of any Line Capital Marks. Partner will not take any action inconsistent with the terms and conditions of the Partner Program Agreement and these Terms & Conditions. To the extent that Partner obtains any ownership interest in or to any derivative work or modification to the Materials, Partner hereby assigns to Line Capital Group all right, title, and interest in and to such derivative works and/or modifications. Partner hereby grants to Line Capital Group a license to include Partner’s trademarks and service marks on that portion of Line Capital Group’s website that references its partners. Line Capital Group is under no obligation to include or maintain the display of any such marks. Line Capital Group may issue press releases from time to time pertaining to the relationship created by the parties hereunder and/or a particular Prospect.  All content pertaining to such press releases is subject to Partner’s review and approval, not to be unreasonably withheld.

10. Disclaimer of Warranties

Any warranties regarding the Materials are made only to Prospects who enter into Partner Program Agreements with Line Capital Group pursuant to the terms and conditions hereof, and no such warranty is extended to Partner. WITH THE EXCEPTION OF ANY EXPRESS WARRANTIES OFFERED BY LINE CAPITAL GROUP UNDER THE PARTNER PROGRAM AGREEMENT, THESE TERMS & CONDITIONS OR A SPECIFIC ADDENDUM, ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, ACCURACY, NON‐INFRINGEMENT, TITLE, MERCHANTABILITY, AND THOSE THAT MAY ARISE FROM ANY COURSE OF DEALING OR PERFORMANCE, ARE HEREBY DISCLAIMED.

11. Term and Termination

Each Partner Program Agreement will apply and continue to remain in full force and effect for so long as Partner participates in the transactions contemplated thereby in accordance with the terms thereof provided in each case that such Partner Program Agreement has not been terminated.

Each of Partner and Line Capital Group may terminate the relevant Partner Program Agreement on thirty (30) days written notice to the other party.

If Line Capital Group updates or replaces these Terms & Conditions, Partner may terminate such Partner Program Agreement by giving not less than five (5) days prior written notice to Line Capital Group, provided that such written notice is sent to Line Capital Group within ten (10) days after Line Capital Group has updated Partner with a notice of the change.

Line Capital Group may terminate any Partner Program Agreement and/or suspend such Partner or any Prospect’s access to the Portal: (i) upon thirty (30) days’ notice of a material breach of the Partner Program Agreement or these Terms & Conditions if such breach is not remedied upon the expiration of such period, (ii) immediately, if the Prospect violates any applicable local, or foreign laws or regulations, (iii) immediately, if Partner breaches its confidentiality obligations under these Terms & Conditions or infringe or misappropriate Line Capital Group’s intellectual property rights, (iv) immediately, if Line Capital Group determines that Partner has been acting, or have acted, in a way that has or may negatively reflect on or affect Line Capital Group and its customers.

12. Indemnification

12.1 By Servicer

Servicer hereby indemnifies Partner on demand and will defend any action brought by Prospects or other third parties against Partner based on claims, losses, demands, causes of action, and/or judgments (including attorneys’ fees and court costs) (collectively “Claim(s)”) that (a) the Materials (i) infringe or misappropriate any copyright, trademark, moral right, or trade secret or (ii) caused a physical injury to any Prospect, or (b) Line Capital Group has breached an express warranty to Prospects. Line Capital Group will pay any settlement or final award against Partner based on such claims unless it is found that the infringement, injury, or warranty breach arises from Partner’s acts or omissions (including any breach of the Partner Program Agreement by Partner). In such a case, Partner shall pay any settlement or final award against it and shall reimburse Line Capital Group for all defense expenses.

12.2 By Partner

Partner hereby indemnifies Line Capital Group on demand and will defend any action brought by Prospects or other third parties based upon Claims arising from (a) Partner’s activities under the Partner Program Agreement or these Terms & Conditions, (b) any unauthorized guarantees or warranties regarding the Materials, (c) any breach of the Partner Program Agreement or these Terms & Conditions, or (d) Partner’s obligations under the Partner Program Agreement or these Terms & Conditions, and Partner will pay any settlement or final award against Line Capital Group based on the foregoing Claims.

12.3 Procedure

The party seeking indemnity will give the indemnifying party prompt notice of any Claim and provide reasonable assistance to the indemnifying party in the defense of the Claim. Line Capital Group may choose, in its sole discretion, to assume control over any litigation or settlement for any Claim involving the Materials. Further, Partner will not discontinue or settle any claim in a manner that does not unconditionally release Line Capital Group without Line Capital Group’s prior written consent.

12.4 Limitation

This Clause 12 states Partner’s sole and exclusive remedy, and Line Capital Group’s sole and exclusive liability, for any intellectual property infringement.

13. Reserved Rights and Disclaimer

Line Capital Group reserves the right: (i) to solicit, contact, and engage any business client, whether or not referred by Partner and with no obligation to Partner whatsoever, so long as such business client does not constitute a Prospect; and (ii) to engage with other client referral lead providers on a non-exclusive basis. To the maximum extent permitted by applicable law, Line Capital Group reserves the right to change or cancel this program at any time, at its sole discretion. Partner agrees to abide by these rules and by the decisions of the Line Capital Group, which are final, binding, and non-appealable, on all matters. Line Capital Group is not responsible for lost, misdirected, or delayed referrals.

LINE CAPITAL GROUP SHALL IN NO EVENT BE LIABLE TO PARTNER, PROSPECTS, OR TO ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT, OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR SPECIAL DAMAGES (INCLUDING ANY DAMAGE TO BUSINESS REPUTATION, LOST PROFITS, OR LOST DATA), WHETHER FORESEEABLE OR NOT AND WHETHER OR NOT [LINE CAPITAL GROUP IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LINE CAPITAL GROUP’S AGGREGATE CUMULATIVE LIABILITY TO PARTNER, END USERS, AND THIRD PARTIES IN CONNECTION WITH THE PARTNER AGREEMENT AND THESE TERMS & CONDITIONS SHALL NOT EXCEED, REGARDLESS OF WHETHER UNDER THEORY OF CONTRACT, TORT, OR OTHERWISE, THE GREATER OF NZD 10,000 OR THE FEES ACTUALLY PAID BY LINE CAPITAL GROUP TO PARTNER UNDER THE PARTICULAR AGREEMENT OR ADDENDUM TO WHICH SUCH LIABILITY PERTAINS.

14. Confidentiality

The terms of this Clause shall supersede any separate confidentiality or nondisclosure agreement between the parties.

14.1. Definition

Confidential Information” means, with respect to a party (the “Disclosing Party”), information that pertains to such party’s business, including, without limitation product roadmaps, performance results, and technical, marketing, financial, employee, planning, pricing, and other confidential or proprietary information. Confidential Information will be designated and/or marked as confidential when disclosed, provided that any information that the party receiving such information (the “Receiving Party”) knew or should have known, under the circumstances, was considered confidential or proprietary by the Disclosing Party will be considered Confidential Information of the Disclosing Party, even if not designated or marked as such.

14.2 Protection

The Receiving Party shall preserve the confidentiality of the Disclosing Party’s Confidential Information and treat such Confidential Information with at least a reasonable standard of care. The Receiving Party will use the Confidential Information of the Disclosing Party only to exercise rights and perform obligations under this Agreement or any addenda. Confidential Information of the Disclosing Party will be disclosed only to those employees and contractors of the Receiving Party with a need to know such information.

14.3 Exclusions

The Receiving Party shall not be liable to the Disclosing Party for the release of a Confidential Information if such information:

(a) was known to the Receiving Party on or before the date of this Agreement without restriction as to use or disclosure;
(b) was in the public domain on or before the date of this Agreement;
(c) came into the public domain after the date of this Agreement through no fault of the Receiving Party;
(d) was independently developed solely by the employees of the Receiving Party who have not had access to Confidential Information; or
(e) is divulged pursuant to any legal proceeding or as otherwise required by law, subject to the receiving party giving all reasonable prior notice to the Disclosing Party to allow it to seek protective or other court orders and provided that the Receiving Party uses best efforts to make such disclosure under conditions of confidentiality.

15. Relationship of Parties

Partner is an independent contractor of Line Capital Group, and the Partner Program Agreement nor these Terms & Conditions shall not be construed to create any association, partnership, joint venture, employee or agency relationship between Partner and Line Capital Group for any purpose. Partner has no authority (and shall not hold itself out as having authority) to bind Line Capital Group, and Partner shall not make any agreements or representations on Line Capital Group's behalf without Servicer's prior written consent.

Any persons employed or engaged by Partner in connection with the performance of Partner's obligations hereunder shall be Partner's employees or contractors and Partner shall be fully responsible for them and indemnify Line Capital Group against any claims made by or on behalf of any such employees or contractors.

16. Notices

All notices, requests, consents, claims, demands, waivers, and other legal processes, and other similar types of communications hereunder (each, a "Notice") must be in writing and addressed to the relevant party at the address set forth on the signature page of the Partner Program Agreement (or to such other address that may be designated by the receiving party from time to time in accordance with this Section 16). All Notices must be delivered by personal delivery, internationally recognized courier (with all fees pre-paid), certified or registered mail (in each case, return receipt requested, postage prepaid), or electronic mail (return receipt requested). A Notice is effective only (i) upon delivery and (ii) if the party giving the Notice has complied with the requirements of this Clause 16.

17. Assignment

Partner may not assign any rights or obligations under the Partner Program Agreement without the Line Capital Group's prior written consent. The Partner Program Agreement will inure to the benefit of and be binding upon each of the parties and each of their respective permitted successors and permitted assigns.

18. Survival

All terms of the Partner Program Agreement and these Terms & Conditions which by their nature extend beyond its expiration or termination shall survive the termination of the Partner Program Agreement.

19. Governing Law

This Agreement is governed by, and shall be construed in accordance with, New Zealand law.  Partner irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of New Zealand.

What is personal information?

A “Cookie” is a file which allows us to track your likes, dislikes and interests as your use our websites.

We may also collect information about you from third parties when you have authorised this or where such information is publicly available.

The term “personal information” has the meaning given to it in the Act. Personal information is any information that can be used to personally identify you. This includes such things as your name, address, telephone number, email address and profession or occupation.

The privacy officer for Line Capital Group can be contacted on:
Line Capital Group Privacy Officer
privacy@linecapital.co.nz
09 886 7014

Collection of your information

Personal information will be collected only for a lawful purpose connected with and necessary for a Line Capital Group activity. Information will be collected directly from the individual concerned unless it is publicly available or the individual concerned authorises collection of the information from someone else.

We collect your information from you when you visit our website. This can either be by you inputting your information into our website, or through the use of Cookies.

We may also collect information about you from third parties when you have authorised this or where such information is publicly available. This may include, but is not limited to, credit bureaus and “selected online webpages”.

The information that we collect may include, but is not limited to:

  1. Your name, address (postal and email), location and telephone numbers;
  2. Your identification documents (such as passport and drivers licence);
  3. Your bank account details;
  4. Any organisation details you provide us such as name, NZBN and address;
  5. The IP address for your computer or IT system;
  6. Your browsing behaviour;
  7. Your Line Capital Group activity;
  8. If you are using your social sign-in;
  9. Information required to for compliance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009; and
  10. Your social media addresses.

If any of the information provided to us includes information about another person, this is on the basis that you have confirmed they have authorised you to provide us with that information.

The terms in this Policy will allow Line Capital Group to provide you with our products and services and review and meet your ongoing needs to the best of its ability. This may be by letting you know about other products or services it offers, sending you information about special offers or inviting you to events.

How we collect personal information

Line Capital Group will only collect information from you in a way that is lawful and fair. If it is reasonable and practicable, we will collect personal information we require directly from you. We will collect personal information in a number of ways, including but not limited to:

  1.  through our application processes, forms and other interactions with you in the course of providing you with our products and services; and
  2. when you visit our website (including through the use of Cookies), call us or send us correspondence.

We may also collect personal information from a third party, including but not limited to, banks and non-financial bank institutions, credit agencies, government agencies and marketing agencies.

How we store your information

We take all reasonable steps to ensure that any personal information we collect about you is protected against loss, unauthorised access or disclosure. Our processes meet the requirements prescribed by both New Zealand and Australian legislation.

We store information on our premises and systems or offsite using trusted third parties. We use reasonable measures to ensure you personal information secure.

In relation to information that is held on our computer database, we apply the following guidelines:

  1. Passwords are required to access the system and passwords are routinely checked;
  2. Data ownership is clearly defined;
  3. We change employees’ access capabilities when they are assigned to a new position;
  4. Employees have restricted access to certain sections of the system;
  5. The system automatically logs and reviews all unauthorised access attempts;
  6. Unauthorised employees are barred from updating and editing personal information;
  7. All computers which contain personal information are secured both physically and electronically;
  8. Data is encrypted during transmission over the network; and
  9. Print reporting of data containing personal information is limited.

Data will be retained for a limited period of time, being the period of time required to achieve the purpose for which it was collected. Where information is required to be kept for longer, it will only be retained for a reasonable period of time.

Your rights to access and correct your information

You can ask us to provide you with information we hold about you and request corrections to it at any time. There may be a charge for providing this information, but we will let you know if this is the case before we provide you the information.

Line Capital Group will take all reasonable steps to ensure that the information it holds is accurate, up to date, complete and not misleading.

If you would like to see the information we hold about you or request a correction, please fill out the complaints form at Appendix 1, and/or contact us at Line Capital Group.

Disclosure of your information

Line Capital Group will generally only disclose your personal information in circumstances where it is being disclosed for the purposes it was collected, or you have authorised the disclosure. There may be some circumstances (eg. to lessen a threat to public or individual health and safety or to assist with law enforcement) where we may also disclose information. Where reasonably practicable, information disclosed will be anonymous.

Any disclosure will be in accordance with the relevant legislation. We may disclose your information to the following third parties:

  1. Anyone that provides us services that relate to a purpose listed above (including third parties in New Zealand and overseas). This may include disclosures to parties such as (but not limited to) a potential novatee, agent, professional advisor, financial institutions;
  2. Government agencies and other third parties where required or permitted by law or any Court;
  3. Anyone that can help us if your use of our site is causing us technical issues (including an attack on our site, systems or networks);
  4. Any debt collection agency or provider needed to recover debt;
  5. Any member of personnel conducting an investigation into our company;
  6. Other members of the Line Capital Group, which must handle your information in accordance with this Policy;
  7. Any other party we consider to require your information to whom we can disclose your information in accordance with this Policy and the Privacy Act 2020.

We collect, hold and use, information related to your commercial and consumer creditworthiness from credit reporting bodies including; Equifax (0800 692 733; publicaccess.nz@equifax.com), for all purposes permitted by law. We also disclose information to them. This activity is conducted for the purpose of assessing your credit capacity, eligibility or history in connection with an application, collecting payments from you, and managing our credit relationship.

Creditworthiness information includes information that is both positive (like payment information) and negative (like defaults or serious credit infringements that we may disclose to credit reporting bodies if you fail to pay us). We may obtain personal information from credit reporting bodies, provide personal information to credit reporting bodies as well as use monitoring services to receive updates.

Personal information provided by us to credit reporting bodies may be further provided to other customers of credit reporting bodies.

We may also disclose your information to anyone you authorise us to disclose that information to.

Cookies

Our site is able to place a Cookie on your computer or IT system.

We may use this information to help us identify you, to personalize your experience when you visit our site and to provide you advertisements for our services when you visit ours or third party websites.

You can stop Cookies being placed on your computer or IT system by changing the settings for your internet browser. Please note that some of our site’s features will not work without Cookies.

In addition, our site may use a third party Cookies such as Google Analytics for display advertisers, including the following features:

  1. Google display network impression reporting – this gives us additional insight as to who has viewed our paid advertising on other websites. This will help us optimise and tailor our advertising.
  2. Google display network impression reporting – this gives us additional insight as to who has viewed our paid advertising on other websites. This will help us optimise and tailor our advertising
  3. Google Analytics Demographics and Interest Reporting - which gives us insight into behaviour information relating to visitor age, gender and organisation type and industry.
  4. Interests on an anonymous and aggregate level. This will help us to understand browsing behaviour to give you a better experience whilst visiting our Site.
  5. Cookies are used to analyse your use of our Site and to serve ads when you visit our Site. The information we collect and share with third parties through Cookies is aggregated and therefore anonymous (it does not include personal information which is likely to identify you). The information may be used to serve you ads in relation to our products when you visit our Site and third party websites. You can access information about Google’s Privacy Policy here.
  6. Other members of the Line Capital Group, which must handle your information in accordance with this Policy;
  7. While we recommend that users enable Cookies on their browsers in order to enjoy all the features of our Site, the decision remains in the hands of the user. Most browsers allow you to control management of Cookies, this will be different depending on each user’s PC - refer to your browser help menu for further information.

Complaints

We take compliance seriously. To report a breach you will need to complete a privacy complaint form, and send it to the privacy officer. The privacy officer will meet with you to discuss the process for dealing with your complaint. You can download the Privacy Complaint Form here.

Any suspected or known breaches of the privacy will be investigated by the privacy officer, who will take appropriate action to prevent any further breach and minimise impact.

Where any breach of personal privacy has the potential to cause embarrassment or harm, the affected individual will be advised of the breach and supported to minimise impact, and Line Capital Group will seek to agree a remedy acceptable to the individual.

Should there be a deliberate breach of the privacy of a person, the person in breach will be considered to have committed serious misconduct and may be subject to disciplinary procedures up to and including dismissal. They may also be subject to the terms of the Act.

You can also make a complaint directly to the Privacy Commissioner. The Commissioner will either investigate the complaint or decide to take no action, following the rules set out in the Act. The privacy officer will assist the Privacy Commissioner in any investigation.

Line Capital Group is committed to protecting the privacy of the personal information it collects and receives. This privacy policy will explain how Line Capital Group collects, uses, stores, discloses and otherwise handles personal information. It will also explain how you can access and correct any personal information that we hold about you, how to request information from us, and how to complain about any suspected privacy breach.

This Policy is for Line Capital Holdings Limited and each of its Affiliates and/or Subsidiaries (Line Capital Group). Your information may be shared with companies within the holding group to facilitate financial accommodation and other services relating thereto.

The Policy will also:

  1. Outline how Line Capital Holdings Limited will provide financial accommodation, and other services relating thereto, in each case, to its customers, including by collecting personal information from customers in connection with the provision of such financial accommodation and ongoing monitoring of the same.
  2. Ensure compliance with the Privacy Act 2020.

What is personal information?

The term “personal information” has the meaning given to it in the Act. Personal information is any information that can be used to personally identify you. This includes such things as your name, address, telephone number, email address and profession or occupation.

A “Cookie” is a file which allows us to track your likes, dislikes and interests as your use our websites.

We may also collect information about you from third parties when you have authorised this or where such information is publicly available.

What is personal information?

The term “personal information” has the meaning given to it in the Act. Personal information is any information that can be used to personally identify you. This includes such things as your name, address, telephone number, email address and profession or occupation.

A “Cookie” is a file which allows us to track your likes, dislikes and interests as your use our websites.

We may also collect information about you from third parties when you have authorised this or where such information is publicly available.

Collection of your information

Personal information will be collected only for a lawful purpose connected with and necessary for a Line Capital Group activity. Information will be collected directly from the individual concerned unless it is publicly available or the individual concerned authorises collection of the information from someone else.

We collect your information from you when you visit our website. This can either be by you inputting your information into our website, or through the use of Cookies.

We may also collect information about you from third parties when you have authorised this or where such information is publicly available. This may include, but is not limited to, credit bureaus and “selected online webpages”.

The information that we collect may include, but is not limited to:

  1. Your name, address (postal and email), location and telephone numbers;
  2. Your identification documents (such as passport and drivers licence);
  3. Your bank account details;
  4. Any organisation details you provide us such as name, NZBN and address;
  5. The IP address for your computer or IT system;
  6. Your browsing behaviour;
  7. Your Line Capital Group activity;
  8. If you are using your social sign-in;
  9. Information required to for compliance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009; and
  10. Your social media addresses.

If any of the information provided to us includes information about another person, this is on the basis that you have confirmed they have authorised you to provide us with that information.

What is personal information?

The term “personal information” has the meaning given to it in the Act. Personal information is any information that can be used to personally identify you. This includes such things as your name, address, telephone number, email address and profession or occupation.

A “Cookie” is a file which allows us to track your likes, dislikes and interests as your use our websites.

We may also collect information about you from third parties when you have authorised this or where such information is publicly available.

The privacy officer for Line Capital Group can be contacted on:
Line Capital Group Privacy Officer
privacy@linecapital.co.nz
09 886 7014

Collection of your information

Personal information will be collected only for a lawful purpose connected with and necessary for a Line Capital Group activity. Information will be collected directly from the individual concerned unless it is publicly available or the individual concerned authorises collection of the information from someone else.

We collect your information from you when you visit our website. This can either be by you inputting your information into our website, or through the use of Cookies.

We may also collect information about you from third parties when you have authorised this or where such information is publicly available. This may include, but is not limited to, credit bureaus and “selected online webpages”.

The information that we collect may include, but is not limited to:

  1. Your name, address (postal and email), location and telephone numbers;
  2. Your identification documents (such as passport and drivers licence);
  3. Your bank account details;
  4. Any organisation details you provide us such as name, NZBN and address;
  5. The IP address for your computer or IT system;
  6. Your browsing behaviour;
  7. Your Line Capital Group activity;
  8. If you are using your social sign-in;
  9. Information required to for compliance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009; and
  10. Your social media addresses.

If any of the information provided to us includes information about another person, this is on the basis that you have confirmed they have authorised you to provide us with that information.

The terms in this Policy will allow Line Capital Group to provide you with our products and services and review and meet your ongoing needs to the best of its ability. This may be by letting you know about other products or services it offers, sending you information about special offers or inviting you to events.

How we collect personal information

Line Capital Group will only collect information from you in a way that is lawful and fair. If it is reasonable and practicable, we will collect personal information we require directly from you. We will collect personal information in a number of ways, including but not limited to:

  1.  through our application processes, forms and other interactions with you in the course of providing you with our products and services; and
  2. when you visit our website (including through the use of Cookies), call us or send us correspondence.

We may also collect personal information from a third party, including but not limited to, banks and non-financial bank institutions, credit agencies, government agencies and marketing agencies.

How we store your information

We take all reasonable steps to ensure that any personal information we collect about you is protected against loss, unauthorised access or disclosure. Our processes meet the requirements prescribed by both New Zealand and Australian legislation.

We store information on our premises and systems or offsite using trusted third parties. We use reasonable measures to ensure you personal information secure.

In relation to information that is held on our computer database, we apply the following guidelines:

  1. Passwords are required to access the system and passwords are routinely checked;
  2. Data ownership is clearly defined;
  3. We change employees’ access capabilities when they are assigned to a new position;
  4. Employees have restricted access to certain sections of the system;
  5. The system automatically logs and reviews all unauthorised access attempts;
  6. Unauthorised employees are barred from updating and editing personal information;
  7. All computers which contain personal information are secured both physically and electronically;
  8. Data is encrypted during transmission over the network; and
  9. Print reporting of data containing personal information is limited.

Data will be retained for a limited period of time, being the period of time required to achieve the purpose for which it was collected. Where information is required to be kept for longer, it will only be retained for a reasonable period of time.

Your rights to access and correct your information

You can ask us to provide you with information we hold about you and request corrections to it at any time. There may be a charge for providing this information, but we will let you know if this is the case before we provide you the information.

Line Capital Group will take all reasonable steps to ensure that the information it holds is accurate, up to date, complete and not misleading.

If you would like to see the information we hold about you or request a correction, please fill out the complaints form at Appendix 1, and/or contact us at Line Capital Group.

Disclosure of your information

Line Capital Group will generally only disclose your personal information in circumstances where it is being disclosed for the purposes it was collected, or you have authorised the disclosure. There may be some circumstances (eg. to lessen a threat to public or individual health and safety or to assist with law enforcement) where we may also disclose information. Where reasonably practicable, information disclosed will be anonymous.

Any disclosure will be in accordance with the relevant legislation. We may disclose your information to the following third parties:

  1. Anyone that provides us services that relate to a purpose listed above (including third parties in New Zealand and overseas). This may include disclosures to parties such as (but not limited to) a potential novatee, agent, professional advisor, financial institutions;
  2. Government agencies and other third parties where required or permitted by law or any Court;
  3. Anyone that can help us if your use of our site is causing us technical issues (including an attack on our site, systems or networks);
  4. Any debt collection agency or provider needed to recover debt;
  5. Any member of personnel conducting an investigation into our company;
  6. Other members of the Line Capital Group, which must handle your information in accordance with this Policy;
  7. Any other party we consider to require your information to whom we can disclose your information in accordance with this Policy and the Privacy Act 2020.

We collect, hold and use, information related to your commercial and consumer creditworthiness from credit reporting bodies including; Equifax (0800 692 733; publicaccess.nz@equifax.com), for all purposes permitted by law. We also disclose information to them. This activity is conducted for the purpose of assessing your credit capacity, eligibility or history in connection with an application, collecting payments from you, and managing our credit relationship.

Creditworthiness information includes information that is both positive (like payment information) and negative (like defaults or serious credit infringements that we may disclose to credit reporting bodies if you fail to pay us). We may obtain personal information from credit reporting bodies, provide personal information to credit reporting bodies as well as use monitoring services to receive updates.

Personal information provided by us to credit reporting bodies may be further provided to other customers of credit reporting bodies.

We may also disclose your information to anyone you authorise us to disclose that information to.

Cookies

Our site is able to place a Cookie on your computer or IT system.

We may use this information to help us identify you, to personalize your experience when you visit our site and to provide you advertisements for our services when you visit ours or third party websites.

You can stop Cookies being placed on your computer or IT system by changing the settings for your internet browser. Please note that some of our site’s features will not work without Cookies.

In addition, our site may use a third party Cookies such as Google Analytics for display advertisers, including the following features:

  1. Google display network impression reporting – this gives us additional insight as to who has viewed our paid advertising on other websites. This will help us optimise and tailor our advertising.
  2. Google display network impression reporting – this gives us additional insight as to who has viewed our paid advertising on other websites. This will help us optimise and tailor our advertising
  3. Google Analytics Demographics and Interest Reporting - which gives us insight into behaviour information relating to visitor age, gender and organisation type and industry.
  4. Interests on an anonymous and aggregate level. This will help us to understand browsing behaviour to give you a better experience whilst visiting our Site.
  5. Cookies are used to analyse your use of our Site and to serve ads when you visit our Site. The information we collect and share with third parties through Cookies is aggregated and therefore anonymous (it does not include personal information which is likely to identify you). The information may be used to serve you ads in relation to our products when you visit our Site and third party websites. You can access information about Google’s Privacy Policy here.
  6. Other members of the Line Capital Group, which must handle your information in accordance with this Policy;
  7. While we recommend that users enable Cookies on their browsers in order to enjoy all the features of our Site, the decision remains in the hands of the user. Most browsers allow you to control management of Cookies, this will be different depending on each user’s PC - refer to your browser help menu for further information.

Complaints

We take compliance seriously. To report a breach you will need to complete a privacy complaint form, and send it to the privacy officer. The privacy officer will meet with you to discuss the process for dealing with your complaint. You can download the Privacy Complaint Form here.

Any suspected or known breaches of the privacy will be investigated by the privacy officer, who will take appropriate action to prevent any further breach and minimise impact.

Where any breach of personal privacy has the potential to cause embarrassment or harm, the affected individual will be advised of the breach and supported to minimise impact, and Line Capital Group will seek to agree a remedy acceptable to the individual.

Should there be a deliberate breach of the privacy of a person, the person in breach will be considered to have committed serious misconduct and may be subject to disciplinary procedures up to and including dismissal. They may also be subject to the terms of the Act.

You can also make a complaint directly to the Privacy Commissioner. The Commissioner will either investigate the complaint or decide to take no action, following the rules set out in the Act. The privacy officer will assist the Privacy Commissioner in any investigation.

Line Capital Group is committed to protecting the privacy of the personal information it collects and receives. This privacy policy will explain how Line Capital Group collects, uses, stores, discloses and otherwise handles personal information. It will also explain how you can access and correct any personal information that we hold about you, how to request information from us, and how to complain about any suspected privacy breach.

This Policy is for Line Capital Holdings Limited and each of its Affiliates and/or Subsidiaries (Line Capital Group). Your information may be shared with companies within the holding group to facilitate financial accommodation and other services relating thereto.

The Policy will also:

  1. Outline how Line Capital Holdings Limited will provide financial accommodation, and other services relating thereto, in each case, to its customers, including by collecting personal information from customers in connection with the provision of such financial accommodation and ongoing monitoring of the same.
  2. Ensure compliance with the Privacy Act 2020.